Refund policy
AirlocksPro Return & Refund Policy
30-Day Return Guarantee. If you're not satisfied with your order, send it back within 30 days of delivery. Return shipping is covered by the customer, unless the product is defective.
How to Start a Return
- Email us at support@airlockspro.com
- Use subject line: [Return Request]
- Include your order number and clear photos of the product to verify return eligibility.
- Include all original items - including any accessories or bonus items - in the return package.
- For returns that are not due to a manufacturing defect, you are responsible for the shipping costs associated with returning the item to our warehouse.
- Once we receive and inspect your return, your refund will be processed within 2–5 business days.
Note: A 30% deduction will be applied to your total order value, excluding tax. This fee covers labor and warehousing costs. For example: if your order was $100, you'll receive $70 after return processing.
Exchanges
We accept product exchanges within 30 days of the delivery date.
To request an exchange, email support@airlockspro.com with clear photos of the product and a description of the issue. The item must be returned in original condition, including all accessories (if any). For exchanges that are not due to a manufacturing defect, you are responsible for the shipping costs associated with returning the item to our warehouse.
Once we receive and inspect the returned item, we will issue a new invoice and ship the replacement within 7 business days.
Exchange Fee: A fee of 30% of the original order value (excluding tax) applies to cover labor and warehousing costs. This fee is waived if the issue is confirmed to be a manufacturing defect.
Order Cancellation Policy
We accept order cancellations within 4 hours of placing your order.
To cancel, email support@airlockspro.com with your order number and the subject line "Order Cancellation."
If your request is submitted within this timeframe and the order has not yet been processed, we will cancel it and issue a full refund to your original payment method within 2-5 business days, depending on your bank or payment provider.
Please note: orders that have already been processed or shipped cannot be canceled.
Late or Missing Refunds
Check with your bank or card provider first - it may take a few days to post.
Warranty
3-Year Free Repair. Every AirlocksPro product is backed by a 3-year warranty. We stand behind the quality and durability of our gear.
This warranty covers:
- Manufacturing defects
- Issues arising from normal use
This warranty does not cover:
- Damage caused by misuse, accidents, or other human factors
- If your product fails due to a covered issue, we'll repair it free of charge.
Contact Us
Ready to start a return or refund request?
Email: support@airlockspro.com
Contact: (+1) 315 235 1134