Refund policy
AirlocksPro Return & Refund Policy
Not completely satisfied with your order? We’re here to help.
At AirlocksPro, we want you to feel confident about every purchase. Our return process is designed to be clear and straightforward, giving you time to inspect your order and make sure it meets your travel needs.
Return Window
Standard Return Period: You may request a return within 30 days of the date your order is delivered. You are welcome to inspect and carefully test your AirlocksPro product at home. However, returned products must remain clean, undamaged, and in resalable condition.
EU Customers: Orders delivered within the European Union are also eligible for our 30-day return period, allowing customers to request a return for any reason within 30 days of delivery. This policy does not limit any statutory rights available under applicable consumer-protection laws.
Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and in the same condition you received them.
- Self-inflicted damage to products is not covered by replacement, return, or refund
- Must be in the original packaging.
- Proof of purchase is required (order confirmation).
AirlocksPro reserves the right to reduce or refuse a refund when a returned product is incomplete, damaged, excessively used, or no longer in resalable condition.
How to Start a Return
To request a return:
- Contact our customer support team at support@airlockspro.com.
- Include your full name, order number, reason for the return, and photos of the product where requested.
- Wait for return approval and shipping instructions before sending the product.
- Return only the products approved by our support team.
Return Shipping and Handling Fees
To help cover processing and shipping costs:
Please note that returns are subject to a small handling fee to help cover processing and shipping costs.
Return Processing Times
Returns are typically processed within 5–10 business days of receiving your item.
Once approved, your refund will be issued to your original payment method.
Refunds can take up to 10 business days to appear on your account. If it's been over 15 business days, contact us at support@airlockspro.com
Non-Returnable Items
Gift cards
Return Label Validity
Return labels are valid for 20 days from the date issued. If the return isn’t shipped within this window, the label will expire, and the return will be voided.
Damaged, Defective, or Incorrect Products
If your item arrives damaged, defective, or incorrect, contact us right away so we can make it right: support@airlockspro.com
What Is Considered Wear, Damage, or Misuse?
We’re happy for you to try out your product, but significant use may affect your eligibility for a full refund:
Textile items: Stains, tears, or signs of extended use
Luggage/Backpacks: Large scuffs, broken parts, misuse
Other gear: Functional damage or excessive wear.
Still Have Questions?
Our team is always here to help. Reach out to us at:
Email: support@airlockspro.com
Contact: (+1) 3152 351 134
for any return-related inquiries.