Shipping policy
At AirlocksPro®, we want your travel essentials to arrive safely, smoothly, and on time. Please review our shipping policy below for order processing times, delivery estimates, tracking, customs, and support information.
Fulfillment Locations: While AirlocksPro's business office is located in Albuquerque, New Mexico, orders may be picked, packed, and shipped from a fulfillment partner facility in Boulder, Colorado to help ensure faster delivery.
Order Processing
Orders are typically processed within 1-3 business days after your order is confirmed.
Business days are Monday to Friday, excluding public holidays.
After placing your order, you will receive an Order Confirmation email. Once your order has shipped, you will receive a Shipping Confirmation email with your tracking information.
Total delivery time = order processing time + shipping transit time.
Shipping Methods & Estimated Delivery Times
Delivery times may vary depending on your location, shipping method, carrier availability, and seasonal demand.
| Region | Shipping Method | Estimated Delivery Time |
| United States | Free Shipping | 8-12 business days |
| United States | Express Shipping | 7-13 business days |
| Australia | Free Shipping | 9-15 business days |
For certain items, including travel compression products such as the AirlocksPro Smart Compression Pack, delivery times may vary slightly depending on warehouse availability and destination.
Please note that all delivery windows are estimates. Delays may occur due to customs processing, weather, high order volume, carrier issues, holidays, or other circumstances outside of our control.
Shipping Costs
Shipping costs, if applicable, will be displayed clearly at checkout before payment is completed.
From time to time, AirlocksPro may offer free shipping promotions. Any active free shipping offer will be shown on the website or at checkout.
Tracking Your Order
Once your order has shipped, you will receive a tracking link by email.
Tracking updates may take 24-48 hours to appear after the shipping label has been created. If your tracking link does not update immediately, please allow the carrier some time to scan and process the package.
Taxes, Duties & Customs
For domestic orders, applicable sales tax may be calculated and displayed at checkout based on your shipping address.
For international orders, including Australia, customers may be responsible for any customs duties, import taxes, GST/VAT, or other local fees required by the destination country. These charges are not controlled by AirlocksPro and may vary depending on your local regulations.
Address Accuracy
Please make sure your shipping address is complete and correct before placing your order.
AirlocksPro is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we may be able to reship the order to a corrected address. Additional shipping fees may apply.
Lost, Stolen, or Delivered Packages
If your tracking information shows that your order has been delivered but you have not received it, please first check:
- Around your delivery location
- With household members, neighbors, building reception, or office mailroom
- Directly with the carrier using your tracking number
Please contact our support team within 7 days of the marked delivery date so we can help investigate the issue.
AirlocksPro will do its best to assist with carrier claims and help find a fair resolution, but we are not responsible for packages marked as delivered by the carrier and later reported as missing or stolen.
Pre-Orders & Backorders
If an item is available for pre-order or backorder, the estimated shipping date will be shown on the product page or at checkout.
Estimated shipping dates may change due to production schedules, inventory availability, or logistics delays. If there is a significant delay, we will notify you by email.
Orders containing both in-stock and pre-order items may ship together once all items are available, unless otherwise stated.
Order Changes & Cancellations
If you need to update your shipping address or cancel your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has been processed or shipped.
Contact Us
For shipping questions, tracking support, or delivery issues, please contact us:
Email: support@airlockspro.com
Contact: (+1) 3152 351 134